Terms of sale

1. Who this is between

“We” is PRIVATE JEWELLER LIMITED, a private limited company registered in England and Wales, trading as Onepiece Atelier, at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. “You” is the person placing the order. We sell to consumers; if you are buying in the course of a business, tell us, because some of the consumer protections below do not apply to you and we would rather agree that up front than argue later.

2. How a contract is formed

1. Configuring a piece in the studio and adding it to your cart is not an order.
2. Submitting the checkout form is your offer to buy, at the quoted price.
3. Our order confirmation email accepts that offer, and the contract exists from that moment.
4. Where a piece includes uploaded artwork, our acceptance is subject to that artwork passing review. If we refuse it, the contract for that piece ends and we refund it in full.

If we cannot make what you ordered — a blank has gone out of stock, or the configuration turns out to be impossible at the bench — we tell you within one working day and refund it in full. We do not substitute a different piece without asking.

3. Prices, VAT and how long a quotation lasts

• All prices are in pounds sterling and include UK VAT at 20%. The VAT element is shown at checkout.
• The quotation the studio produces is a snapshot of the price at that moment. It is held for 24 hours from the moment it is generated.
• A cart left longer than that will re-quote when you return to it. If the price has moved you will see the new figure before you pay, and you are never charged more than the amount shown on the checkout page you submitted.
• Delivery is added at checkout and shown separately. UK delivery is free above £150.
• Orders shipped outside the UK have UK VAT removed at checkout; local import taxes and duties then apply and are the recipient's responsibility. See delivery.

4. Metal price movement

Silver, gold and platinum are traded commodities and their prices move daily, sometimes sharply. That is the only reason a quotation has a time limit.

Once we have accepted your order, the price is fixed. If the metal price triples the week after, that is our problem, not yours. If it collapses, we do not go back and re-quote either. What we will not do is accept an order at one price and invoice a different one.

5. Your promises about the content you send us

By submitting text or artwork to be engraved, you confirm that:

1. You own it, or you have the permission of whoever does.
2. It does not infringe anyone's trade mark, copyright, design right, right in a coat of arms, or right in their own likeness.
3. Where it is someone else's handwriting or print, that person has agreed to it being used this way.
4. It is not unlawful, threatening, abusive, or intended to harass anyone.

You keep whatever rights you hold in your own content. You grant us a licence to use it for one purpose only — making, checking, remaking and repairing your piece. That licence does not extend to marketing, published examples or training any model, and our privacy notice says the same in more detail.

If a third party brings a claim against us because of content you supplied and warranted, you agree to indemnify us for the reasonable costs of dealing with it. This clause is not a trap: it applies where you have told us you had the rights and you did not. It does not apply where we have made the mistake, and it does not require you to cover anything beyond the direct consequences of that specific claim.

6. Work we refuse

We may decline any content on the list at what we can and cannot cut, and we may decline anything else we consider unlawful or unreasonable. Refusal comes with a written reason and a full refund of the piece. We do not keep a fee for reviewing work we then turn down.

7. Hallmarking

Where a piece is above the statutory exemption weight for its metal, UK law requires it to be hallmarked before we can describe or sell it as precious metal. That submission is not optional and cannot be waived by agreement between us — it is criminal law.

The studio identifies it, adds £22 per article and three working days, and requires you to confirm it before the order can be placed. Our server checks that confirmation again before accepting the order. See hallmarking.

8. Weights, sizes and lead times are estimates

• Weights are calculated from the blank, the metal's density and the size you choose. Hand-finishing means the finished piece can differ by a few percent. Where that takes it over an exemption weight we did not expect, we submit the piece for hallmarking and absorb the fee.
• Ring sizes follow the UK letter scale, listed with inner circumferences on the size guide. Choosing the wrong size is not a fault, but resizing is often possible — ask.
• Lead times are ranges in working days, not promises of a delivery date. We do not offer guaranteed-by dates on made-to-order work, particularly where an assay office is involved.
• Photographs on this site show blanks and engraving samples. Your piece is cut individually; the character of a hand-cut line varies, and that is the nature of the work rather than a defect.

9. Promotions, codes and the newsletter

• Free UK delivery applies automatically to orders over £150, including VAT and excluding delivery. It is a standing arrangement, not a limited offer.
• The first-order code FIRSTPIECE takes 10% off the first order placed by a customer. One use per customer and per address, not combinable with another code, and it cannot be applied after an order is placed.
• Discount codes apply to blanks and engraving. They do not apply to the assay office submission fee or to delivery, both of which we pay out at cost.
• We do not run countdown timers, false stock warnings or invented sale prices. Where a price is reduced, the previous price was the price we actually charged.
• The newsletter is free, consent-based and has an unsubscribe link in every message. Subscribing gets you nothing you have to pay for and unsubscribing costs you nothing you had.

10. Materials we do not deal in

We work in sterling silver, 9ct and 18ct gold, and platinum 950, all nickel-safe and tested to UK REACH limits: nickel release below 0.5 µg/cm² per week in prolonged skin contact, lead below 0.05%, cadmium below 0.01%.

We do not buy, sell, set or engrave elephant ivory in any form, which is prohibited under the Ivory Act 2018, and we do not deal in any species listed under CITES. We will not accept a commission that involves either, including reworking an inherited piece that contains them.

Our pieces are sold as jewellery. They are not sold as an investment, a hedge or a store of value, and nothing on this site should be read as advice to buy precious metal for those purposes.

11. Claims we do not make

We think this belongs in the terms rather than only in the marketing copy, because it is a commitment rather than a slogan:

• We do not describe any engraving as lasting for ever. Laser and diamond drag are surface treatments and will fade with wear; we say so at the point you choose them.
• We make no broad claim about skin sensitivity. What we state instead is the UK REACH limits our metal is tested to — a narrower claim, and a checkable one.
• We do not promise a delivery date, and we do not offer an open-ended warranty against wear. What we owe you is set out in returns.
• We make no therapeutic, spiritual or good-luck claim for any piece. It is a well-made object and nothing more is asserted for it.

12. Liability

We are responsible for loss you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses — lost profit, lost opportunity, lost goodwill.

We do not limit our liability for death or personal injury caused by our negligence, for fraud, for defective products under the Consumer Protection Act 1987, or for anything else the law does not permit us to limit.

Where we are liable for a piece, the practical remedy is repair, remake or refund as set out in returns. We are not liable for a missed occasion where we gave you a lead time range and did not promise a date — though if we have caused it we will do what we can, including expedited delivery at our cost.

13. Governing law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you live in Scotland or Northern Ireland you may bring proceedings in your own courts.

Complaints go to support@privatejewelleruk.shop and reach a person. If we cannot resolve it between us you can approach Citizens Advice or your local Trading Standards service. Nothing here requires you to arbitrate or to give up a right to go to court.

These terms are version 2026-08-12. The version in force is the one published when you placed your order; we do not apply later changes to an existing contract.